Privacy policy.

Designetic (“we”, “us”) is a web design and software development agency based in the United Kingdom. For the purposes of UK data protection law, we are the controller of the personal information described in this policy.

[Legal business name, trading address and, if applicable, company number.] [ICO registration number, if registered.] You can contact us about privacy at solutions@designetic.co.uk.

When you send us a project enquiry, we collect the information you choose to give us:

• your name, email address, and optionally your phone number and company name;
• details about your project — the services you're interested in, budget range, timeline and description;
• your current website address, if you share it;
• your preferred way for us to contact you.

If you contact us directly by email, phone or WhatsApp, we'll hold the details and messages you send us.

We use your information only to:

• respond to your enquiry and discuss your project;
• prepare a proposal if you ask us to;
• keep a record of our correspondence.

We rely on your consent (given when you submit the form) and our legitimate interest in responding to people who contact us about our services. We will never sell your information or add you to a marketing list without your clear permission.

We only share your information with trusted service providers who help us run the business, and only so far as needed for them to provide that service. Our website is hosted by Netlify, which also receives and stores enquiry form submissions on our behalf and filters out spam. Netlify is based in the United States; transfers of personal data are protected by appropriate safeguards such as the UK International Data Transfer Addendum. [Add any other providers you use, e.g. your email provider.]

We keep enquiry details for [12 months] after our last contact with you, unless you become a client, in which case we keep project records for as long as needed to provide our services and meet our legal and accounting obligations.

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct or delete it;
• object to, or ask us to restrict, how we use it;
• withdraw your consent at any time.

To make a request, contact us at solutions@designetic.co.uk. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

This website does not use advertising or tracking cookies. It stores one small setting in your browser's temporary session storage, so the welcome animation only plays once per visit. It contains no personal information and is cleared when you close your browser.

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.